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Episode 240 Balancing Employee and Client Satisfaction

available-on-itunes Private Practice Startup Podcast
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Startup Nation, Meet:
Shelby Sanderford

Shelby Sanderford is the founder of DOCPACE, a Virtual Waiting Room Solution that is disrupting the traditional doctor’s appointment process for both patients and medical staff.


Driven by her desire to create system-wide change in the healthcare industry, Shelby is passionate about creating a world where healthcare is something everyone is able to prioritize.


Her background in Applied Physiology and Healthcare Administration combined with her Masters in Business Administration and her natural love for problem solving and helping others led her to start DOCPACE.


DOCPACE is the recipient of the IdeaPitch competition and Shelby is an extremely hands-on leader who ensures that both practitioners and patients are satisfied with the appointment journey.

Show Notes:
  1. The importance of Client Experience

  2. Ease of communication

  3. Creative solutions to client experience problem

  4. Employee satisfaction

Resources & Giveaways
Guest's Contact Info:

As a therapist, you’re probably too preoccupied with your caseload to want to think about bookkeeping or tax filing. Heard Bookkeeping and Tax is a platform built specifically for therapists that helps you track and improve your practice’s financial health.


Regardless of whether you’re a seasoned clinician or are in the first year of your practice, Heard will help you identify areas for growth and streamline best financial practices for your business.

When you sign up with Heard, you’ll work directly with financial specialists to track your income and expenses, file taxes online, and grow your business. You’ll also receive financial insights such as profit and loss statements and personalized monthly reports.


Say goodbye to pouring over spreadsheets and guessing your tax deductions or quarterly payments; focus on your clients, and Heard will take care of the rest. Plans begin at $60 per month and can easily be tailored to fit your business’ financial needs.


Schedule your first consultation at www.joinheard.com.

When it comes to keeping your practice organized, you want software that’s not only simple, but the best. We recommend TherapyNotes. Their platform lets you manage notes, claims, scheduling, and more. Plus, they offer amazing, unlimited phone and email support, so when you have a question they are there to help. To get started with the practice management software trusted by over 60,000 professionals go to TherapyNotes.com and start a free trial today which includes free telehealth. If you enter promo code PPS they will give you two months to try it out for free.

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If you are in private practice, you wear a lot of hats. And some of those hats are totally great. But some — like filing taxes and running payroll, for example — not so great. That’s where Gusto comes in. Gusto makes payroll, taxes, and HR actually easy for small businesses. Fast, simple payroll processing, benefits, and expert HR support all in one place. Gusto automatically pays and files your federal, state, and local taxes so you don’t have to worry about it. Plus they make it easy to add on health benefits and even 401(k)s for your team. So let them wear one of your many hats — you have better things to do. Listeners get three months free when they run their first payroll. Try a demo and see for yourself at gusto.com/pps.

Meet Your Co-Hosts:

What’s up #StartupNation!?! We’re so excited you’re here. In case you’re new to our community, I’m Dr. Kate Campbell, LMFT (on the right) and my business partner aka “BP” Katie Lemieux, LMFT is on the left.

 

We both built our thriving, 6-figure full-fee private practices from the ground up and love inspiring ambitious mental health professionals across the globe to brand themselves and grow their dream private practice!

We have a blast co-hosting the podcast! We look forward to inspiring you from startup to mastery!

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