top of page

Episode 353 - Answering the Call: More Clients, More Income

Episode 341 with Andrew Riesen

Dream Private Practice Playbook

Listen now to our latest episode...


startup nation, meet: Stephanie Maharjan

As a former teacher, helping drive growth is at the core of everything Stephanie does.

Switching careers started with earning her MBA and joining a global answering service.

When she's not leading the Operations of WellReceived, she enjoys exploring the outdoors with her family (husband, toddler, German Shepherd).

show notes

  1. Challenges therapists face while growing their practices

  • Having to do it all - answering the phone, managing insurance, appointment scheduling, office/clinic housekeeping, HR, client sessions

  • Offering an exceptional client experience at every touchpoint

2. Answering the call

  • The way you answer the phone is their first impression of your practice

  • Your opportunity to set yourself apart from competitors

  • Be professional, maintain a warm, friendly tone, recognize return callers

  • How effectively do you handle the caller’s inquiry - do they get what they need?

  • How do they feel once the call has ended?

  • What would result in a poor phone experience for clients?

3. Results therapists get when outsourcing

  • Get valuable time back to spend on what you’re best at

  • Maximize ROI of your marketing efforts - never miss a lead

  • Enhance client experience e.g. by allowing clients to get in touch 24/7

  • Reduce burnout

  • Happy clients are more likely return and refer you business

Resources & giveaways

Guest's contact information


Meet your co-hosts:

Kate & Katie


our awesome sponsors:

Your time is your money, so why waste it checking to see if your next appointment has arrived. Instead, gain the freedom to focus on your most important tasks with The Receptionist for iPad.

The Receptionist for iPad is the highest-rated digital check-in software for therapy offices and behavioral health clinics.

Thousands of private practices use The Receptionist for iPad to discretely check in clients, and after a client has checked in, the system sends practitioners an instant notification. No more poking your head down the hallway to see if your next appointment has arrived.

Click here to start your 14-day free trial of The Receptionist for iPad today. Make sure to sign up on our unique page and you’ll also get your first month of the software free when you become a customer.

Before WellReceived I was literally on call 24/7 for 6 years. That took its toll on my life… To have a fully HIPAA compliant answering service to screen all calls and patch through valid calls gave me my sanity back..” - Loren Branton

Running your own practice is incredibly rewarding. But let’s face it, it can be overwhelming. Especially when you’re juggling client calls in between important tasks.

But what if I told you there’s a way to make time for what matters most? 

WellReceived is a 24/7 medical answering service. Professional medical receptionists operate around the clock; taking messages, scheduling appointments, handling new client intake and so much more. 

Get valuable time off the phone, knowing your clients are in caring hands. Get notifications of all interactions, view conversations, and even listen to calls back on the WellReceived app. 

Want to find out more? Of course you do!

As a Private Practice Startup listener, you can get an exclusive 50% off your first 3 months of service. CLICK HERE to make the most of your time.

As a therapist, I can tell you from experience that having the right EHR is an absolute lifeline. I recommend using TherapyNotes. They make billing, scheduling, notetaking, telehealth, and E-prescribing incredibly easy. Best of all, they offer live telephone support that's available 7 days a week.


You don’t have to take my word for it - Do your own research and see for yourself - TherapyNotes is the #1 highest rated EHR system available today, with 4.9 out of 5 stars on and on Google.

CLICK HERE and use the promo code PPS for a special 2-month trial, absolutely free.

If you’re coming from another EHR, TherapyNotes will import your demographic data quick and easy at no cost, so you can get started right away.


Trust me, don’t waste any more of your time, and try TherapyNotes.



bottom of page