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Episode 353 - Answering the Call: More Clients, More Income


Episode 341 with Andrew Riesen


Dream Private Practice Playbook


Listen now to our latest episode...




 

startup nation, meet: Stephanie Maharjan


As a former teacher, helping drive growth is at the core of everything Stephanie does.


Switching careers started with earning her MBA and joining a global answering service.


When she's not leading the Operations of WellReceived, she enjoys exploring the outdoors with her family (husband, toddler, German Shepherd).




show notes


  1. Challenges therapists face while growing their practices

  • Having to do it all - answering the phone, managing insurance, appointment scheduling, office/clinic housekeeping, HR, client sessions

  • Offering an exceptional client experience at every touchpoint


2. Answering the call

  • The way you answer the phone is their first impression of your practice

  • Your opportunity to set yourself apart from competitors

  • Be professional, maintain a warm, friendly tone, recognize return callers

  • How effectively do you handle the caller’s inquiry - do they get what they need?

  • How do they feel once the call has ended?

  • What would result in a poor phone experience for clients?


3. Results therapists get when outsourcing

  • Get valuable time back to spend on what you’re best at

  • Maximize ROI of your marketing efforts - never miss a lead

  • Enhance client experience e.g. by allowing clients to get in touch 24/7

  • Reduce burnout

  • Happy clients are more likely return and refer you business

Resources & giveaways



Guest's contact information


 

Meet your co-hosts:

Kate & Katie



 

our awesome sponsors:



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Before WellReceived I was literally on call 24/7 for 6 years. That took its toll on my life… To have a fully HIPAA compliant answering service to screen all calls and patch through valid calls gave me my sanity back..” - Loren Branton


Running your own practice is incredibly rewarding. But let’s face it, it can be overwhelming. Especially when you’re juggling client calls in between important tasks.


But what if I told you there’s a way to make time for what matters most? 


WellReceived is a 24/7 medical answering service. Professional medical receptionists operate around the clock; taking messages, scheduling appointments, handling new client intake and so much more. 


Get valuable time off the phone, knowing your clients are in caring hands. Get notifications of all interactions, view conversations, and even listen to calls back on the WellReceived app. 


Want to find out more? Of course you do!


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